Frequently Asked Questions

We ship with DHL, DPD, GLS, Hermes or Deutsche Post.

The shipping provider used depends on the size, weight and dimensions of the parcel. You may enter a preferred shipping provider in the comments field during checkout. We will check whether we can accommodate your request.

Once your order has been dispatched, you will receive a shipping confirmation by email containing the shipping provider and tracking number.

If you cannot find the email, please also check your spam folder.

In individual cases, delivery may take up to 3 business days. Any different delivery time is shown directly on the relevant product page.

Delivery times for other countries are listed in our Shipping and Payment Terms .

For appropriately marked professional tunnels, Grip tunnels and triangular sandbags, the current delivery time is approximately 2 weeks.

The delivery time shown on the relevant product page is always decisive.

This may be necessary for items with different dimensions. Even when the parcels are dispatched on the same day, they may be delivered on different days.

Email us at info@superhund.de or call us on +49 1590 4838258. We will be happy to help you personally.

If something is still missing after all parcels have arrived, please contact us. We will send missing items or components without additional shipping costs.

If the stated delivery time has passed or the shipment has not moved for an unusually long period, please contact us by email or phone.

Please contact us before returning any goods so that we can provide you with the correct return address and instructions.

For returns from Germany, we provide a free return label. For returns from outside Germany, customers generally bear the direct return shipping costs.

Where possible, please use the original shipping carton and package the goods securely.

Once the returned goods have arrived and been inspected, we will issue the refund using the original payment method.

We cannot accept parcels sent postage unpaid or cash on delivery.

The legal details are set out in our Right of Withdrawal .

Please contact us in advance so that we can confirm product availability and arrange a collection time at our warehouse in Mannheim.

Shipping costs and standard delivery times are listed in our Shipping and Payment Terms .

If your delivery country cannot be selected in the shop, please contact us directly. We can often arrange delivery to additional EU countries individually.

We cannot view or influence PayPal's decision. You may select another payment method available during checkout or contact PayPal directly if you have questions.